Privacy Policy


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Teleoh is committed to protecting the privacy of its subscribers and visitors to its website. This Privacy Policy ("Policy") describes how Teleoh ("Teleoh" or the "Company") will collect, access, use or disclose your Personal Information. It applies to our all of our products and services (including our customer portal) (collectively, "Services"). It does not apply to third-party or affiliated services, which are governed by separate privacy policies. By using our Services, you consent to the terms of this Privacy Policy. For more information about our Services, please review our Terms and Conditions which may be found here. We may modify the terms of this policy from time to time, and will notify of any material changes in the manner required by law. Please check this page regularly for updates.

 

What is Customer Proprietary Information?

Customer Proprietary Information (Customer PI or Personal Information) includes Personally Identifiable Information (PII), Customer Proprietary Network Information (CPNI), and the content of your communications. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Personal Information does not include information that is not used to identify you, such as aggregate or anonymous information. Federal and state law require Teleoh to protect the confidentiality of Personal Information. CPNI is information related to a subscriber's use of Teleoh's network (e.g., broadband traffic statistics, device identifiers, call detail information) and information contained within Teleoh subscribers' voice-service bills. CPNI does not include directory information such as name, postal address, or telephone number. As Teleoh provides our services to you, Teleoh obtains information about the quantity, technical configuration, type, location and destination of telecommunications services we provide to you, as well as some other information found on your Teleoh bills. This information may constitute CPNI, as defined by federal law. Any CPNI that Teleoh collects from you will be handled in accordance with federal law, the Company's internal CPNI Policy and this Privacy Policy. Under federal law, you have the right, and Teleoh has the duty, to protect the confidentiality of your CPNI.

 

What information do we collect and how do we collect it?

We collect Personal Information in a number of ways. We automatically collect information when you use our Services. We also collect information about you that you provide to us, or that we obtain from third-party sources. Information that we automatically collect. We automatically collect certain types of information when you use our Services. We may collect information about your Teleoh device, including but not limited to your device type, operating system version, signal strength, power status (on/off), and device identifiers. With your consent, we may also collect information related to your use of the device and the services you access through it, including but not limited to your call and data usage and history, your geolocation, the websites you visit, the apps you purchase, download, or use, and information about devices you tether to your Teleoh device. We may link information we automatically collect from you with Personal Information, including information you provide to us and information we gather from other sources. We may use software to follow your use of our Services and other applications, including the use of cookies, web beacons, and other mechanisms, in addition to analysis of network and device information. For example, we may allow analytic service providers(s) to collect site click-stream and cookie data to help track the use of our Services on an aggregate or individual basis. We may also use cookies or other tracking mechanisms on our Services to facilitate your use of our Services. Information you provide to us. You may give us Personal Information in a variety of ways, including when you sign up for our Services, enroll in Lifeline, communicate with customer care, register on www.Teleoh.com, or use our Services. The types of Personal Information we collect from you may include your name, postal address, telephone number, password, e-mail address, date of birth, last-4 digits of your social security number or other government identification number, demographics, activities, location information, and personal preferences. We also collect information you submit through our Live Chat feature on our website. The information you may be asked to provide includes your name, e-mail address, order ID, and any questions or issues you submit through the Live Chat feature. Do not submit any sensitive Personal Information (e.g., passwords, Social Security Numbers, medical information, or financial information) through the Live Chat feature. Third-party providers, including third-party applications, may collect information from you as well, but unless otherwise noted, such collection and use of your information is governed by those third parties' privacy policies - not this one.

 

How do we use your information? 

We may use the information we collect from you in the following ways: To provide our Services, manage our network, and protect the security or integrity of the Services, our business, and other customers. To develop new products or services. To contact you about Teleoh or third-party products, services, and offers that we believe you may find of interest. To personalize your experience of our Services and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better serve you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or similar purposes (including retention and winback marketing). To contact you by e-mail, phone, or direct mail. To respond to legal process and emergencies. For any other legitimate business purpose within the course of our customer-carrier relationship. We may also use your Personal Information as described to you at the point of collection, with your consent. Where required, we will seek and obtain your consent to use your CPNI or other Personal Information for marketing purposes.